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As a member of the Client Service Operations team, you will act as a point of contact for operational activities and client inquiries. In this role, you may have daily contact with Client Service, Client Management, Centers of Excellence and Business Unit Shared Service teams.
Perform assigned daily operations and processes including, but not limited to:
Calculates NAV and performs end of night tie out by reconciling final net assets and related data between NAV alert, MCH and Navigator.
Disseminates NAVs in an accurate and timely manner
May monitor and review daily work of Client Operations Specialist 1 or 2 to ensure accurate and timely calculation of Net Asset Value, if required.
Monitors day-to-day service delivery of Shared Service teams and CoEs for assigned accounts.
Online support for various client-facing applications, set up, training, resolving data integrity issues, assisting with new product rollouts.
Production of client-customized reporting; collection of data and production of customer report cards
Assist with data collection for risk/compliance reporting
Respond in a timely manner to inquiries from operational CoEs, BU Shared Services and BU Client Service.
Elevates unresolved issues/problems to Senior Client Support Specialist.
Maintains appropriate documents required for fund audits.
During the course of normal day to day operation, be responsible for identifying any unusual or potentially suspicious transaction activity and must report and/or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures.
About Aston Carter:
Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers' unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.